Refund policy

Return & Refund Policy

90-day guarantee
You have 90 days from the date your order is delivered to ask for an exchange or a refund.

How to start a return or exchange
Contact us through our contact page with your order number before sending anything back. We reply within 24 hours on business days and will send you the return address and instructions. Items sent back without contacting us first may not be accepted.

Return shipping costs
Return shipping is paid by the customer. We recommend using a tracked shipping service, as we can't be responsible for returns lost in transit. Original shipping is free, so there is no shipping fee to refund.

Exchanges (wrong size)
If your size isn't right, contact us within 90 days of delivery. Once we receive your original item, we will ship the new size to you free of charge. Return shipping of the original item is paid by the customer.

Refunds
If you're not happy with your tank, contact us within 90 days of delivery. Items must be returned clean and in good condition. Once we receive and check your return, your refund is issued to your original payment method within 5 business days. Depending on your bank, it can take a few more business days to appear. Return shipping costs are not refunded.

Damaged, defective or wrong item
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. In this case, you don't pay anything: we send a replacement or issue a full refund, and you won't be asked to pay for return shipping.

Return address
We will send you the return address by email after you contact us.

Contact
Use our contact page to start an exchange or a refund.